Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an issue with a site we've covered? This is where to reach us. We read every message that comes in, even if we can't always reply individually.
How to reach us
The fastest way to get in touch is by email at [email protected]. Send us as much detail as you can — which page or casino you're asking about, what device or browser you were using, and what you were trying to do. That helps us sort out the answer or fix, rather than going back and forth over basics.
We aim to acknowledge enquiries within a few business days. Because we're a small editorial team covering a fast-moving market, some messages take longer than others, particularly if we need to re-check something with a casino operator before replying.
What we can actually help with
- Corrections or updates to a review — bonus terms change, sites get relicensed, withdrawal speeds shift, and we rely on readers flagging when our information is out of date
- General questions about how we compare and rank sites like BetPanda, CoinPoker Casino, Cryptorino, and the other operators listed on the site
- Feedback on your own experience at a crypto casino we've reviewed, whether that was smooth or frustrating
- Press, partnership or business enquiries
We can't process withdrawals, resolve account disputes, or act as a go-between with a casino's support team — those requests need to go directly to the operator in question, usually through their own live chat or support email.
What we can't help with
We're a review and comparison site, not a gambling operator, a payment processor, or a regulator. If you're having a dispute over a bonus, a delayed withdrawal, or account verification at a specific casino, that has to be raised with that casino's support team directly. We also don't offer legal, tax, or financial advice — if you have questions about how gambling winnings or crypto gains are taxed in your state, a qualified tax professional is the right person to ask, not us.
If you're struggling with your gambling
If gambling has stopped feeling fun, or you're finding it hard to stop, that's worth taking seriously and acting on quickly. The National Problem Gambling Helpline is available at 1-800-GAMBLER, free and confidential. Our Responsible Gambling page has more on setting limits, recognizing warning signs, and where to find support tools. It's worth remembering that offshore crypto casinos often don't offer the same self-exclusion or player protection tools that state-regulated US operators do, so building your own limits matters more, not less.
Before you email us
A lot of common questions are already answered elsewhere on the site. If you're wondering how we score and rank the casinos we cover, or want more background on the team behind the site, check our About Us page. If your question relates to how the site's terms of use work, our Terms and Conditions page covers that. Checking these first often gets you an answer faster than waiting on a reply.
A quick note on who this site is for
Crypto Casinos is intended for readers of legal gambling age in their state — 18 or 21 depending on the operator and local rules — and we don't knowingly correspond with anyone under that threshold about gambling-related enquiries. If you're contacting us about age or eligibility concerns regarding a specific site, please say so clearly in your message so we can prioritize it appropriately.